Please visit our online help desk. If you can’t find an answer to your question in the FAQ, please contact us at firstname.lastname@example.org.
We are also in friendly contact with the good people who run support over at the Common App. We keep each other in the loop about which problems are on the Inline side, and which problems are on the Common App side.
Please don't be offended if we tell you that the problem you’re experiencing is actually a Common App issue (and needs to be solved through them), or if the Common App people tell you it's an Inline problem (in which case you’ll come over to us).